TERMS OF SERVICE (PUBLIC OFFER)
LuoweiTracking Platform
Edition: April 10, 2026
1. GENERAL PROVISIONS
1.1. These Terms of Service (hereinafter — Agreement) govern the relationship between the LuoweiTracking platform (hereinafter — Platform) and any legal entity or individual entrepreneur (hereinafter — User) using the Platform services.
1.2. By using the Platform, the User fully and unconditionally accepts all terms of this Agreement. If the User does not agree with any terms, they must immediately cease using the Platform.
1.3. The Platform reserves the right to unilaterally amend this Agreement. Upon update, the User will be notified through the Platform interface and must confirm acceptance of the new version to continue using the Platform.
2. SUBJECT MATTER
2.1. The Platform provides the User with access to cargo tracking software on a SaaS basis under the selected subscription plan.
2.2. The Platform is solely a software tool. The Platform is not a carrier, freight forwarder, customs broker, telecommunications operator, or logistics service provider.
2.3. The Platform is not a party to any cargo transportation process and bears no responsibility for the safety, delivery, customs clearance of cargo, or any relations between the User and their clients.
3. USER RIGHTS AND OBLIGATIONS
3.1. The User undertakes to use the Platform solely for lawful purposes and in compliance with applicable laws; independently ensure compliance with customs, transportation, tax, and other legal requirements; independently bear full responsibility for the use of GPS trackers; not transfer account access to third parties; provide accurate information during registration; make timely payment for the selected subscription plan.
3.2. The User bears full responsibility for the actions of their employees and clients granted access through the Platform.
3.3. The User bears full responsibility for all data uploaded to the Platform.
4. PLATFORM RIGHTS AND OBLIGATIONS
4.1. The Platform undertakes to provide service availability in accordance with the selected subscription plan and to make reasonable efforts to maintain uninterrupted operation.
4.2. The Platform reserves the right to unilaterally modify subscription plans, functionality, and service terms with prior notice; suspend account access in the event of a violation; freeze the account upon expiration of the paid period until renewal; terminate service provision with at least 30 days notice.
4.3. The Platform does not guarantee absolute uninterrupted service.
5. LIMITATION OF LIABILITY
5.1. The Platform is provided as is. The Platform shall not be liable for any direct or indirect losses incurred by the User as a result of using or being unable to use the service.
5.2. The Platform shall not be liable for actions of customs, tax, or other government authorities; detection of GPS trackers by customs authorities; loss, damage, or delay of cargo; actions or omissions of third parties including carriers and freight forwarders; accuracy and timeliness of GPS data provided by third-party devices; technical failures of map service providers and GPS servers; losses resulting from unauthorized access to the User account due to the User own fault; losses due to force majeure circumstances.
5.3. The Platform total liability shall under no circumstances exceed the amount actually paid by the User for the last paid subscription period.
6. CONFIDENTIALITY AND DATA PROTECTION
6.1. The Platform undertakes not to disclose User data to third parties without consent, except as required by law.
6.2. The User consents to the processing of their data for the purposes of providing the service, technical support, and sending notifications.
6.3. The User is responsible for ensuring the confidentiality of their clients data uploaded to the Platform in accordance with applicable data protection laws.
6.4. Upon cessation of Platform use, User data will be retained for 90 days, after which it may be permanently deleted.
7. USE OF GPS TRACKERS
7.1. The Platform provides a software interface for displaying GPS device data. The Platform does not manufacture or sell tracking devices and bears no responsibility for physical tracking hardware.
7.2. The User bears full and sole responsibility for the lawful use of GPS trackers in accordance with applicable laws; compliance with customs authority requirements; obtaining any necessary permits; notifying clients of GPS tracker use where required by law.
7.3. The Platform shall not be liable for any claims, fines, or sanctions imposed by customs or other government authorities in connection with the User use of GPS trackers.
8. SUBSCRIPTION PLANS AND PAYMENT
8.1. Access to Platform features is provided in accordance with the selected subscription plan. Current pricing is published on the Platform website.
8.2. A free trial period of 3 months is provided with limitations according to the Trial plan. Upon expiration the account will be frozen and data retained.
8.3. Payment is made in advance for the selected period. Refunds for unused periods will not be issued except where the Platform terminates service at its own initiative.
8.4. Upon expiration without renewal, account access will be suspended. Data will be retained for 90 days from the expiration date.
8.5. The Platform reserves the right to modify subscription pricing with at least 30 days notice. Price changes do not apply to already paid periods.
9. TERMINATION
9.1. The User may cease using the Platform at any time. Payments made for unused periods are non-refundable.
9.2. The Platform may unilaterally terminate this Agreement with 7 days notice in the event of repeated violations.
9.3. Upon termination for any reason, User data will be retained for 90 days and then permanently deleted.
10. GOVERNING LAW AND DISPUTES
10.1. This Agreement is governed by the applicable law of the Platform place of registration.
10.2. All disputes shall be resolved through negotiation. If a dispute cannot be settled amicably, it shall be submitted to the competent court at the Platform place of registration.
10.3. Submission of a written claim is mandatory prior to initiating legal proceedings. The claim review period is 30 calendar days.
11. FINAL PROVISIONS
11.1. This Agreement enters into force upon the User confirmation of acceptance and remains in effect indefinitely until termination.
11.2. If any provision is found to be invalid, the remaining provisions shall remain in full force and effect.
11.3. The Platform failure to enforce any provision shall not constitute a waiver of the right to require compliance in the future.